Reliable support system
When it comes to getting your license, leave it to us! A turtle that helps you get your license!
At Do-Live, we provide assistance in areas that really require human assistance.
We provide
generous support that goes beyond just the internet.
Customer center
(Customer support desk)
"More convenient and easier to understand."
Although we introduce driving schools through our internet service, we place importance on providing services that require human intervention.
One of the reasons is that the customer center is open until 6:30 pm on weekdays and until 5:30 pm on weekends and holidays. We have set business hours that are convenient for customers who are considering a driving school after returning home from school or part-time work.
*Business hours may change depending on the season.
If you have any questions, please feel free to contact the Do-Live License Center.
Customer Service Headquarters
In fact, this is a department that is constantly connected to customers.
Every day, I work with the faces of my customers in mind.
The Customer Service Headquarters is the heart of Zipplus.
We mainly manage contract acceptance, payment collection, and payments to affiliated driving schools.
Through easy-to-understand and courteous responses and speedy, accurate decisions, we create a promise between the driving school and our customers.
In addition, in line with our unique style of ``introducing driving schools on the Internet,'' we are building a thorough low-cost operation and striving to provide even better services. We are also proceeding with systemization through advanced business design.
Online communication is also enhanced.
“Car life, supporting a happy life with cars!”
“To those who do not know the usefulness of having a license, I will tell them that having a license and a car is a happy life.”
At Zipplus, we are creating owned media based on the above company policy.
By delivering valuable information to our customers, we aim to foster relationships of trust and turn them into fans of our products and services.
In addition, we are planning to open an official LINE account soon and will be accepting applications.
Every day, the way we communicate with those around us is changing.
At Zipplus, we would like to stay close to your lifestyle and continue to change and evolve to provide the best media service for our customers.
Initiatives regarding customer feedback
At Zipplus, we utilize the "customer feedback" received at our customer center to improve our services and increase customer satisfaction.
Q. I would like to be able to consult by phone even on Sundays and holidays.
Our Customer Center is currently open on Sundays and public holidays.
Q.Procedures such as sending documents are troublesome, so I think it would be convenient to be able to send documents when filling out an application.
“Paperless” application procedures are now possible.
The time and effort that previously took to send school application forms by mail can now be omitted, and the entire application process can now be completed online by submitting them using a smartphone or other device.
Q. I applied thinking I could join just by communicating online, but I received a phone call.
Basically, you can apply online, but we will call you once after making a provisional reservation.
After calling you, we can generally process your request by email.
In addition to the above, we may also call you if the payment deadline approaches.
We are doing this to avoid inconvenience to our customers due to the payment deadline being passed and the application being invalidated. Thank you for your understanding.
Q.I would like to know the reason why the loan cannot be accepted.
We apologize for the inconvenience, but we do not disclose detailed criteria for loan underwriting.
Depending on the status of the examination results, you may be re-examined as a guarantor, the procedure may be changed to a written one, or you may not be able to use a driver's license loan.
Please note that the examination for driver's license loans is carried out by a credit sales company, so we cannot be sure of the details or methods of the examination.
