Reliable support system
When it comes to getting your license, leave it to us! A turtle that helps you get your license!
At Do-Live, we provide support wherever human help is truly needed.
We provide comprehensive support beyond just the internet.
Customer center
(Customer Support Desk)
"More convenient, more understandable."
We provide an online service to introduce driving schools, but we also place importance on providing services that require human intervention.
One of the reasons is that the customer center is open until 6:30 pm on weekdays and until 5:30 pm on weekends and holidays. We have set business hours so that customers can take their time to consider driving schools after returning home from school or part-time work.
*Business hours may change depending on the season.
If you have any questions, please contact the Do-Live License Center.
Customer Service Headquarters
In fact, it is a department that is always in contact with customers.
Every day, I work with our customers' faces in mind.
The Customer Service Headquarters is truly the heart of ZIPLUS.
Our main responsibilities include managing contract acceptance, managing payment collection, and making payments to affiliated driving schools.
We are building a promise between our driving school and customers through clear, courteous service and quick, accurate decisions.
In addition, in line with our unique style of "introducing driving schools on the Internet," we are striving to provide better service by establishing thorough low-cost operations. We are also promoting systematization through advanced business design.
Online communication is also enhanced.
"We support Car Life and a happy life with a car!"
"To those who don't know the value of having a driver's license, I want to convey that having a driver's license and a car is a happy life."
At ZIPLUS, we have formed our own media in accordance with the above company philosophy.
By providing customers with valuable information, we aim to build trust and turn customers into fans of our products and services.
We also plan to open an official LINE account soon to handle inquiries.
The ways in which we communicate with those around us are changing rapidly every day.
ZIPLUS also wants to stay close to your lifestyle and continue to change and evolve to provide the best media services for our customers.
Initiatives regarding customer feedback
At ZIPLUS, we use customer feedback received at our customer center and other channels to improve our services and increase customer satisfaction.
Q. I would like to be able to consult by phone even on Sundays and holidays.
Our Customer Center is currently open on Sundays and public holidays.
Q.Procedures such as sending documents are troublesome, so I think it would be convenient to be able to send documents when filling out an application.
“Paperless” application procedures are now possible.
The time and effort that previously took to send school application forms by mail can now be omitted, and the entire application process can now be completed online by submitting them using a smartphone or other device.
Q. I applied thinking I could join just by communicating online, but I received a phone call.
Basically, you can apply online, but we will call you once after making a provisional reservation.
After we receive your call, we can generally complete the procedure via email.
In addition to the above, we may contact you by phone if your payment deadline is approaching.
We would like to avoid causing inconvenience to our customers by having their applications invalidated due to missed payment deadlines. Thank you for your understanding.
Q.I would like to know the reason why the loan cannot be accepted.
We apologize for the inconvenience, but we do not disclose detailed criteria for loan underwriting.
Depending on the outcome of the screening, you may be subject to a re-screening due to the need for a guarantor, the process may change to a written one, or you may not be able to obtain a driver's license loan.
Please note that as driver's license loan screening is carried out by a credit company, we are unable to disclose details of the screening or the screening method.
